Saxony Grill Gazebo by Backyard Discovery

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price, for the same exact item, then  let us know within one week of purchase and we will refund you the difference in price.

Proof of the price difference and from what store is required. We want you to feel confident that you are getting the absolute best price for the product you are ordering. 

To request your partial refund simply e-mail us a link to the same product on our website, and the link on our competitors website within one week from the date of your order and we will process the credit accordingly.

Email: support@lotusandwillow.com 

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee.
• Promotions such as rebates and buy one, get one free offers are not eligible.
• The item must be at regular price and not on sale.
• The item must be in stock on the competitors website and must be the same exact item.
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.

Shipping Policy

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the payment to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@lotusandwillow.com .

Financing

Thank you for considering financing options.

We offer financing with Klarna and Shop Pay.

Before proceeding with your purchase using Klarna's financing services, please take a moment to review the following page policy that outlines important information and terms related to financing transactions.

1. Eligibility: a. To be eligible for financing, you must be at least 18 years old or of legal age in your country of residence. b. Klarna or Shop Pays financing services are available in select countries. Please ensure that your country is included in the list of supported locations.

2. Financing Options: a. Klarna or Shop Pay offers various financing plans, such as installment plans and interest-free options, depending on your location and the merchant's terms. b. The specific financing options available to you may be determined by Klarna or Shop Pay based on your creditworthiness and other factors.

3. Application Process: a. When selecting Klarna or Shop Pay as your payment method, you will be prompted to apply for financing during the checkout process. b. Klarna or Shop Pay may require certain personal information and perform a credit check to assess your eligibility for financing. c. The decision to approve or decline your financing application rests solely with Klarna or Shop Pay, and Lotus and Willow LLC does not have any control over the outcome.

4. Payment and Billing: a. If your financing application is approved, you will receive confirmation from Klarna or Shop Pay and an agreement outlining the terms of the financing plan. b. You will be responsible for making payments according to the agreed-upon terms, which may include monthly installments or other payment schedules. c. Any changes or modifications to the financing plan should be discussed directly with Klarna's  or Shop Pays customer support. d. Late payments may result in additional fees or penalties as per Klarna or Shop Pays terms and conditions.

5. Returns and Refunds: a. If you wish to return an item purchased through Klarna's financing, the return and refund process will be subject to the Lotus and Willows return policy. b. Any refunds issued through Lotus and Willow LLC will be applied to your Klarna or Shop Pay financing account balance, and adjustments will be made to your payment schedule as necessary.

6. Privacy and Security: a. Klarna and Shop Pay are committed to protecting your privacy and personal information. Any data collected during the financing process will be handled in accordance with applicable privacy laws and the respective privacy policies of Klarna and Shop Pay.

7. Disputes and Customer Support: a. In case of any disputes or issues related to the financing transaction, please contact Klarna's customer support or Shop Pays customer support directly. 

Please note that this page policy is intended as a general guideline and may be subject to change. For the most up-to-date and detailed information regarding financing with Klarna and Shop Pay, we recommend referring to Klarna's website, and Shop Pays website for terms and conditions.

Should you have any further questions or concerns, please do not hesitate to contact Klarna's customer support or reach out to Shop Pays customer support team for assistance.

Return and Refund Policy

Thank you for shopping at Lotus and Willow LLC.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. The following terms are applicable to any products you purchased with us.

As an authorized dealer of the various brands on Our website, Lotus and Willow LLC collaborates with different Partner Brand Suppliers and dropships their products directly from them. In line with this, We entrust the responsibility of handling all customer support inquiries related to their respective products to the Suppliers. This includes matters concerning returns, refunds, and cancellations, as the Suppliers maintain control over their own policies in these areas.

Whenever We receive a request or question specifically regarding a product from one of Our Partner Brand Suppliers we promptly redirect the inquiry to the Supplier's dedicated customer support team for assistance.

The pricing and policies for all sale items are determined solely by each individual Partner Brand Supplier, and are subject to change at the Supplier's discretion. Lotus and Willow LLC does not have control over these aspects.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to Lotus and Willow LLC, located at 5810 Shelby Oaks Dr..
• Goods or Products refer to the items offered for sale on the Service.
• Partner Brands Supplier refers to the suppliers of each product.
• Orders mean a request by you to purchase Goods from us.
• Service refers to the Website.
• Website refers to Lotus and Willow, accessible from https://lotusandwillow.com
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

Please contact us at support@lotusandwillow.com within 7 days to confirm the cancellation policy for the order you wish to cancel.

As previously stated, each Supplier has their own policies that must be adhered to. We suggest you read each product description carefully, as the terms for cancellation are sometimes (depending on the Supplier) stated therein. If you are unsure, please contact us, and we will be happy to assist you.

The deadline for canceling an Order depends on each individual Brand supplier. Please email: support@lotusandwillow.com, and we will contact the Supplier to provide you with the necessary information.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by email: support@lotusandwillow.com

Before a refund is issued from Lotus and Willow LLC, we will always confirm with the Suppliers of the product that the refund is approved.

This is to ensure that the You have met the terms and conditions before the payment is returned.

You will be informed of the Suppliers' terms and conditions by the Supplier and how they are to be met.

We'll initiate your refund immediately upon approval of the Supplier. We will use the same means of payment as you used for the Order.

Refund Timing

The timing of the refund may vary depending on the Supplier and their policies. You will be informed of the refund timing by the Supplier directly when You initiate a refund request.

Conditions for Returns

In order for the Goods to be eligible for a return, email: support@lotusandwillow.com, and we will put you in contact with the customer support team of the Partner Brand Supplier of the purchased Goods to ensure that your purchase meets their terms and conditions.

Each Supplier reserves the right to refuse returns of any merchandise that does not meet their return conditions at their own discretion.

Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to each Supplier. We allow the suppliers of each product to handle all customer service pertaining to their products, as the supplier controls their own return/refund/cancellation policies.

Contact us by email: support@lotusandwillow.com, and we will assist in connecting you with the correct Supplier customer support team to process your request.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend using an insured and trackable mail service. The supplier will inform you of their returns/refund policy in order to receive your refund for the returned Goods.

Gifts

In order for the Goods to be eligible for a refund/return, email: support@lotusandwillow.com, and we will put you in contact with the customer support team of the Partner Brand Supplier of the purchased Goods to ensure that your purchase meets their terms and conditions.

Each Supplier reserves the right to refuse refund/returns of any merchandise that does not meet their return conditions at their own discretion.

Received the Wrong Item

If you have received the wrong item, color, or size, we will be sure to get a resolution for you. Email: support@lotusandwillow.com immediately upon delivery, so that we can contact the Supplier to help make your order right. We require a photo(s) of the wrong item received. The Supplier may require the wrongly received item to be returned when providing a resolution. However, you will be informed of the Supplier's policy by the Supplier's customer support. We reserve the right to refuse to service any wrong item reported more than 30 days after the delivery date.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: support@lotusandwillow.com